HighRoller Casino Terms and Conditions

Welcome to High Roller Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide at HighRoller. By creating an account and using our platform, you agree to be bound by these terms in full. We recommend that you read this document carefully before you register, deposit, or play any of our games.

Who We Are

We are operated by Happy Hour Solutions Ltd, registry code HE419393, with our registered address at Chytron 3, Office 301, 1075 Nicosia, Cyprus. HighRoller was founded in early 2022 and has since grown into a trusted online casino for high roller players across Canada, Finland, and New Zealand. We are licensed in Estonia and supervised by the Estonian Tax and Customs Board under activity licence No. HKT000063, issued 4 November 2021, and remote gambling licence No. HKL000374, issued 17 December 2021. We operate in accordance with the laws of the Republic of Estonia.

Eligibility to Play

To register with us, you must reside in a country or region where remote gambling is legally permitted. Registration is limited to the countries listed in our sign-up form. We do not accept players who are barred by the Regulator, registered with the Estonian self-exclusion system (HAMPI), or subject to any sanctions, restrictions, or prohibitions under international or national law. We do not accept corporate bodies, legal entities, or anyone playing as part of a professional activity. You must be at least 21 years old, or older if the legal gambling age in your country of residence is higher. Please note that some games may be unavailable in your region due to individual game provider policies.

Account Registration and Login

You must provide accurate and complete information when creating your account. We may request identity verification documents at any point, and particularly once you reach a cumulative deposit or withdrawal threshold of €2,000, where required by law or at our discretion. Once your account is verified, HighRoller login access allows you to manage your balance, claim rewards, and reach our support team at any time. If we request documentation, you must submit it within 30 days, or your pending withdrawal request will be cancelled and the funds returned to your player account.

Deposits and Withdrawals

Our accepted currency is CAD. The minimum deposit is $20 CAD across every deposit method, or the equivalent in another accepted currency, with maximum limits depending on the method chosen. We charge no fee on deposits or withdrawals, although your bank or payment provider may apply their own charges. We do not accept third-party payments; winnings resulting from such deposits will be forfeited, and the deposit will be refunded to the account holder of the original payment method.

• Visa (Card) - Min $20, Max $4,000, instant
• Mastercard (Card) - Min $20, Max $4,000, instant
• Interac (Bank Transfer) - Min $20, Max $4,000, instant
• MuchBetter (E-Wallet) - Min $20, Max $4,000, instant
• Jetonbank (E-Wallet) - Min $20, Max $4,000, instant
• Paysafecard (Voucher) - Min $20, Max $500, instant

Withdrawals can only be processed back to the payment method used for your deposit. If that method is unavailable for payouts, we may offer an alternative at our discretion. Card deposits are refunded to the card up to the original deposit amount, with any surplus paid via another method. Withdrawal limits mirror the payment method's cap - $4,000 per transaction on Visa, Mastercard, Interac, and MuchBetter, and $200 on Paysafecard. Amounts exceeding these limits will be paid out in instalments. We apply a monthly administrative fee of up to $10 CAD to accounts that remain dormant for 12 consecutive months.

All deposited funds must be wagered at least once before a withdrawal can be requested. Processing times may extend to five business days depending on the payment method, though most requests are completed within 24 hours, and Visa and Mastercard payouts are typically instant.

Bonuses and Promotions

At HighRoller Casino, we offer a Welcome Offer worth up to $2,000 plus 200 Free Spins, spread across your first four deposits, each requiring a minimum deposit of $20. Every high roller casino bonus in this sequence must be claimed in order - skipping one part makes the next unavailable.

• 1st Deposit: 100% up to $500 + 50 Free Spins on Sweet Bonanza
• 2nd Deposit: 50% up to $500 + 50 Free Spins on Big Bass Bonanza
• 3rd Deposit: 75% up to $500 + 50 Free Spins on John Hunter and the Book of Tut
• 4th Deposit: 50% up to $500 + 50 Free Spins on Gates of Olympus

These are Parachute Bonuses, meaning your deposit and bonus funds remain fully separate. You may withdraw real-money winnings immediately once your deposit has been wagered once, forfeiting the associated bonus if you choose to do so. Bonus wagering requirements only begin once you place your first spin using bonus funds, and this high roller bonus carries a 40x wagering requirement to be completed within 30 days, after which it expires. The maximum win and withdrawal per deposit bonus is $10,000, and the maximum bet permitted while bonus funds are active is $5. Free spins are credited immediately after a qualifying deposit, remain valid for 24 hours, carry 30x wagering, and cap winnings at $100.

Wagering contributions vary by game type: slots contribute 100%, selected live game shows contribute 50%, and all other live casino, table games, and video poker contribute 0%. We also run a range of high roller casino bonus offers beyond the welcome package, including Deposit Offers, Game of the Week, Pick and Play, Weekend Free Spins, Kalamba Kash Drops, and the Pragmatic Play Drops & Wins campaign. Full terms for each promotion are published on our Promotions hub and may change from time to time.

Loyalty and VIP Programme

Our ROLR programme is designed as an ongoing relationship rather than a fixed tier system. As your standing and activity grow, you gain access to a dedicated account manager, level-based cashback, exclusive events, tailored bonuses, and invitation-only tournaments. We also operate Level Up, a separate rewards system where every slot spin fills a progress bar, unlocking free spins matched to your stake. Level Up free spins carry 30x wagering and must be used within 24 hours; live casino, table games, and video poker do not contribute toward Level Up progress.

Games and Software Providers

HighRoller Casino features hundreds of titles from leading studios including Pragmatic Play, NetEnt, Evolution, Play'n GO, Big Time Gaming, Microgaming, Push Gaming, Kalamba Games, Hacksaw Gaming, Relax Gaming, Red Tiger, Quickspin, NextGen Gaming, and Betsoft. Our live dealer games are powered exclusively by Evolution and include blackjack, roulette, baccarat, and popular game shows such as Crazy Time, Monopoly Live, and Dream Catcher. We are proud to offer one of the best high roller online casinos experiences, with slots, progressive jackpots, table games, video poker, and craps all available through our high roller casino app and desktop platform, fully synced across devices.

Responsible Gambling

We are committed to promoting responsible play. We provide tools including deposit limits, self-exclusion, and time-out options, and we encourage all players to gamble within their means. If you feel your play is becoming problematic, our support team is available to assist you.

Customer Support

Our support team is available via Live Chat from 8:00 AM to 1:00 AM CET, and by email at support@highroller.com. We aim to respond promptly to all enquiries regarding your account, deposits, withdrawals, or bonus terms.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be published on our website, and continued use of our services after such changes constitutes your acceptance of the revised terms. These Terms and Conditions are governed by the laws of the Republic of Estonia.