HighRoller Casino Privacy Policy

At HighRoller, we take your privacy seriously and are committed to protecting the personal data you share with us as a trusted online casino for high roller players. This HighRoller Casino Privacy Policy explains how we, Happy Hour Solutions Ltd (registry code HE419393, Chytron 3, Office 301, 1075 Nicosia, Cyprus), collect, use, store and safeguard your information when you visit our website or use our services. We are licensed in Estonia and supervised by the Estonian Tax and Customs Board under activity licence No. HKT000063 and remote gambling licence No. HKL000374, and our operations are governed by the laws of the Republic of Estonia.

Information We Collect

We at HighRoller collect information that you provide directly to us, information generated automatically through your use of our platform, and information from third parties where permitted by law.

Information You Provide

• We collect your name, date of birth, address, email address, phone number and other registration details when you create an account with us through the HighRoller Casino login page.
• We collect identity verification documents, such as government-issued ID and proof of address, to comply with our licensing obligations.
• We collect payment details when you make a deposit or request a withdrawal through methods such as Visa, Mastercard, Interac, MuchBetter, Jetonbank or Paysafecard.
• We collect any correspondence you send us through email or live chat, including complaints, support requests and feedback.

Information Generated Automatically

• We record your activity across high roller casino games, including your wagers, deposits, withdrawals and bonus usage.
• We log your IP address, browser type, device information and login timestamps whenever you access our high roller casino app or website.
• We use cookies and similar technologies to recognise you across sessions and personalise your experience with our high roller online casino platform.

How We Use Your Information

Our HighRoller platform uses your personal data for the following purposes:

• We use your data to verify your identity, age and eligibility to play, confirming you meet the minimum age requirement of 21, or the legal gambling age in your country of residence, whichever is higher.
• We use your information to process deposits and withdrawals, manage your player account and deliver requested high roller casino bonuses and promotions, including welcome offers and ongoing rewards.
• We use your activity data to detect fraud, prevent money laundering and comply with our regulatory obligations.
• We use your contact details to send account notifications and, where you have consented, marketing communications about high roller casino bonus offers and new deposit deals.
• We use aggregated and anonymised data to analyse trends and improve our services as one of the best high roller online casinos.

Cookies and Tracking Technologies

We use cookies to operate HighRoller Casino efficiently and to personalise your visit. Cookies help us remember your login details, language preference and any active high roller bonus you may be tracking, and they help us understand how players interact with our high roller casino sites. You can control or disable cookies through your browser settings, though doing so may affect the functionality of our services. For further details, please refer to our separate cookie policy.

Sharing Your Information

We do not sell your personal data. At HighRoller, we may share your information with the following categories of recipients where necessary:

• Payment providers and banks to process your deposits and withdrawals.
• Regulatory authorities, including the Estonian Tax and Customs Board and the Estonian central self-exclusion system (HAMPI), where required by law.
• Identity verification and fraud prevention providers who help us confirm your eligibility to play as a high roller casino player.
• IT, hosting and customer support providers who process data on our behalf under strict confidentiality obligations.
• Law enforcement authorities or courts where disclosure is required to comply with a legal obligation.

Any third party we work with is contractually bound to protect your data to a standard consistent with this policy and applicable law.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements. Financial and identity records are typically retained for the period required under Estonian gambling and anti-money laundering law, even after your account with HighRoller Casino is closed or made dormant.

Data Security

We at HighRoller implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our security measures include encryption of sensitive data, restricted access controls and regular monitoring of our systems. While we take every reasonable step to keep our services among the best high roller casino sites in terms of data protection, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your country of residence, you may have rights over your personal data, including the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain types of processing, including direct marketing about high roller bonuses.
• Withdraw consent where processing is based on consent, such as promotional communications.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact HighRoller support using the details below, and we will respond in accordance with applicable law.

Responsible Gambling and Self-Exclusion

We at HighRoller support responsible gambling and process data related to self-exclusion requests, deposit limits and account restrictions to help protect vulnerable players. If you are registered with the Estonian self-exclusion system (HAMPI) or excluded by the Regulator, we will use this information solely to prevent your participation in gambling activities as required by law.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under 21 years of age, or under the legal gambling age in their country of residence, whichever is higher. If we become aware that we have collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

International Data Transfers

As HighRoller Casino serves players in Canada, Finland and New Zealand, your data may be transferred outside your country of residence, including to Cyprus or Estonia, where our operator and licensing bodies are based. We ensure that any such transfer is protected by appropriate safeguards consistent with applicable data protection law.

Changes to This Policy

We may update this HighRoller Casino Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will publish any changes on this page, and your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this policy or how we handle your personal data, please contact our support team at support@highroller.com or through our live chat, available daily from 8:00 AM to 1:00 AM CET. We are committed to addressing your privacy concerns promptly and transparently, whichever way you choose to reach HighRoller.